Here you will find information about dolls shipping and delivery

How long does the shipping take?

From producing your doll until she arrives to your door steps it takes 2 or 3 weeks. Your Doll is shipped free of charge anonymously in specially reinforced EPE- carton box.

What is the shipping procedure?

Once the doll has been produced according the type and options, we will ship it to you. At the same time, you will receive a tracking number. You can monitor her journey from where she starts, right up to your house. The option collecting at your local FEDEX/DHL facility is available upon request.

Information about discreet shipping?

Free anonymous shipping is standard in a specially reinforced EPE carton box or if you want her to arrive in style, the option of an hard case box can be selected at a little extra cost.
There are no indicators regarding the contents within the box and discretion is our guarantee. Only you will know the contents of what is inside.

Which shipping companies you use?

We use reliable quality shipping companies such as FedEx and DHL

To which locations can the dolls be shipped to?

We ship our dolls to most countries around the world. Based on import laws we can not ship to Islamic countries and India.

Customs may also check your product for clearing.

What are the costs for shipping?

Shipping is free worldwide.

My doll was damaged during the shipping, what to do?

If your doll has been damaged during the shipment, we will refund your money once you send us the doll back. We will ask you to repackage it , and we will send the shipping company to pick it up from your location. Then we will send you a new doll.

What is EPE-box?

Epe is reinforced cartoon box as shown in picture below. They are durable and very seldom any damage to doll happens in shipping , but in case you want her to arrive in style, the option of a hard case can be selected at extra cost.


Discretion & Privacy

Your information will be kept private and secure.